Frequently Asked Questions

We are located on the outskirts of Cumbernauld, 15 miles east of Glasgow, Scotland.

Our factory and studio isn’t open to the public however we can arrange for journalists and designers to visit and see the manufacturing process first-hand. Please email if you are interested in doing so.

Our main email address is

You can phone us during office hours on: +44 (0)1236 455021.

Our address is: Hancock, 12 Napier Court, Wardpark North, Cumbernauld, Scotland G68 0LG.

Our rubber-bonded raincoats are handmade in the literal sense. Many designers use the term “handmade” to describe their production but the statement is rarely true.

Our expert coat-makers use their index finger to smear a rubber solution on all seams and hem lines, we only stitch on key stress points. The result – a coat that’s actually made by hand.

Additionally, everything we create is designed and produced in our own factory. From t-shirts to trousers.

What payment methods do you accept?

We currently accept Visa, Mastercard, American Express, and PayPal.

Can I cancel or change my order?

It is usually possible to make changes if you get in touch within 24 hours. Please email or call the factory with any questions or concerns. Returns are accepted within 14 days of receipt.

Will I be charged tax on my order?

20% VAT is charged for UK and EU residents.

Do you have sales? 

Our micro-collection launches are structured to avoid overstocking and deep discounting. Items are produced in very limited quantities with discounts applied for subscribers and early adopters. Sales are very rare.

Sign up for our newsletter to be notified of launches and pre-launch discounts.

We do have a sample section on our site that has a handful of factory samples at reduced prices.

We pride ourselves on the quality of our raincoats and expect them to last years of wear without loss of appearance or function. If you find that your (handmade only) Hancock coat is in need of restorative care we would be happy to assist, free of charge. For life.

If there’s an issue with the seams or pockets that we can’t fix, we will replace your coat with a new one.

It is a testament to our unique process and our skilled local craftsmen that we can help your Hancock raincoat last a lifetime.

Our sizing is relatively standard so please select based on your usual sizing with other brands. You can find detailed sizing charts and measuring information on the individual product pages.

We have a comprehensive fit guide here.

If you are unsure please contact us so we can assist you.

We will, of course, refund or replace should you ultimately order the incorrect size.

Payment will be taken upon placing your order. Orders are shipped via UPS.

UK delivery and returns are free of charge. Global shipping is free but returns must be paid for.

You will be sent a shipping confirmation email with a tracking number once your Hancock has left the factory.

We accept returns posted within 14 days of receipt. Returns paperwork is provided with your order. We recommend that customers using a tracked service as we are not liable to cover the cost of loss or damaged returns.


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Going live: 17.02.21
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