FAQ

We are located on the outskirts of Cumbernauld, 15 miles east of Glasgow, Scotland. Our manufacturing process is unique to this area of the UK.

Our factory and studio isn’t open to the public but we often arrange for journalists and designers to visit us and see the manufacturing process first-hand. Please email if you are interested in doing so.

Our main email address is contact@hancockva.com

You can phone us during office hours on: +44 (0)1236 455021.

Our address is: Hancock of Scotland, 12 Napier Court, Wardpark North, Cumbernauld, Scotland G68 0LG.

Our coats are handmade in the literal sense.

Our expert coat-makers use their index finger to smear our rubber solution on all seams and hem lines. It’s a process that is only performed in this area of Scotland and we are proud to be the only factory to bond our material in the original Victorian-era mill that has been is use for over 120 years.

Everything we create is designed and produced in our own factory.

What payment methods do you accept?

We currently accept Visa, Mastercard, American Express, and PayPal.

Can I cancel or change my order?

Many of our coats are handmade to order so it’s usually possible to make changes if you get in touch within 48 hours. Please email contact@hancockva.com or call the factory with any questions or concerns.

Will I be charged tax on my order?

20% VAT is charged for UK and EU residents.

Do you have sales? 

Our items are hand-made and produced in very limited quantities so sales are very rare. We do have a sample section on our site that has a few high quality products at reduced prices.

Please sign up for our newsletter to be notified of any future promotions.

We pride ourselves on the quality of our raincoats and expect them to last years of wear without loss of appearance or function. If you find that your Hancock coat is in need of restorative care we would be happy to assist, free of charge. For life.

If there’s an issue with the seams or pockets that we can’t fix, we will replace your coat with a new one.

It is a testament to our unique process and our skilled local craftsmen that we can help your Hancock raincoat last a lifetime.

Our sizing is relatively standard so please select based on your usual sizing with other brands. You can find detailed sizing charts and measuring information on the individual product pages.

We have a comprehensive fit guide here.

As Hancock coats are made to order we aim to get the right size for you first time, so if you are unsure please contact us so we can assist you.

We will, of course, refund or replace should you ultimately order the incorrect size.

All Hancock mackintoshes are made to order. We aim to cut, glue, sew and dispatch your raincoat within seven days, however, please allow up to two weeks for delivery during busier periods.

Payment will be taken upon placing your order.

If you need your Hancock quickly, please email contact@hancockva.com before ordering. We will do our best to assist you.

Orders are shipped via UPS.

UK delivery and returns are free of charge. Global shipping is free but returns must be paid for.

You will be sent a shipping confirmation email with a tracking number once your Hancock has left the factory.

We accept returns posted within 14 days of receipt. Returns paperwork is provided with your order. We recommend that customers using a tracked service as we are not liable to cover the cost of loss or damaged returns.

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Hancock of Scotland

Handmade Raincoats & Jackets



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